Documentation

The AI incident writer is PageCalm's standout feature. It turns raw alerts and technical descriptions into polished communications in seconds.

How to use it

1. Create an incident from the dashboard — enter a title, select the status and severity level.
2. Describe what's happening — paste a monitoring alert, error log, or just describe the issue in plain English.
3. Click "Generate with AI"— PageCalm produces a professional, customer-facing update that's clear, non-technical, and reassuring.
4. Review and edit — AI generates a starting point. Always review before publishing. You know your customers best.
5. Publish — the update appears on your public status page and subscribers are notified automatically.

Tips for better AI output

• More context = better output."Database is slow" produces a generic update. "PostgreSQL connection pool exhausted on db-primary-01, 500/500 connections, API timeouts for 12 minutes" produces a specific, helpful one.
• Include affected services. The AI will reference them naturally in the update.
• Mention what you're doing about it."Scaling up database connections and investigating root cause" gives the AI something concrete to tell customers.

Generation limits

Severity Levels

• Minor — Small issue with limited impact. Most users unaffected.
• Major — Significant issue affecting a large portion of users or a critical feature.
• Critical — Full service outage or severe degradation affecting all users.

Incident Lifecycle

1. Create — Something breaks. Create an incident, select status and severity, and link affected components.
2. Update — Post updates as you investigate and fix. Each update is timestamped on the public timeline. Use the AI writer to draft updates quickly.
3. Resolve— Fix confirmed. Resolve the incident. Affected components automatically return to "Operational" status.

Component Statuses

• 🟢 Operational — Everything is working normally.
• 🟡 Degraded Performance — Working but slower or partially impaired.
• 🟠 Partial Outage — Some functionality is unavailable.
• 🔴 Major Outage — Service is down or unusable.
• 🔵 Under Maintenance — Planned downtime in progress.

Visitors to your public status page can subscribe with their email to receive automatic notifications when incidents are created or updated.

How it works

1. A visitor enters their email on your public status page.
2. They receive a confirmation email — they must click the link to confirm.
3. Once confirmed, they receive email notifications for all incident updates.
4. Every notification includes an unsubscribe link.

Subscriber limits

The free plan supports up to 50 subscribers. The Pro plan includes unlimited subscribers.

PageCalm uses Stripe for secure payment processing. We never see or store your credit card details.

Upgrading

Go to Dashboard → Billing and click Upgrade. You'll be taken to a Stripe checkout page. Your plan activates immediately after payment.

Managing your subscription

From the Billing page, click Manage Subscription to open the Stripe customer portal. There you can update payment methods, view invoices, or cancel your subscription.

Cancellation

You can cancel anytime. Your plan remains active until the end of the current billing period. After that, you'll be moved to the free plan. Your data is preserved — you won't lose any incidents or history.